Frequently asked questions

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What is your refund policy?

We operate a 14 day money back guarantee, inline with Consumer Contracts Regulations 2013. To exercise your right, email us at support@hydracaddie.com. You can view our refund policy at https://www.hydracaddie.com/policies/refund-policy

What is your delivery process?

Express delivery is free for all orders. Orders will be dispatched on the same working-day and arrive within 1-2 days.

What is your returns policy?

We operate with a 14 day returns policy. Please contact us at support@hydracaddie.com to initiate the process. You can view our refund policy at https://www.hydracaddie.com/policies/refund-policy