Frequently asked questions

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What are electrolytes?

Electrolytes are minerals in your body that carry an electric charge. They are essential for many bodily functions, including regulating hydration, muscle function, and nerve signalling.

Why are electrolytes important?

Electrolytes help maintain the body’s fluid balance, support muscle contractions, and facilitate nerve function. They are crucial for overall health, especially during exercise or in hot weather.

How do I know if I need to replenish electrolytes?

Signs that you may need to replenish electrolytes include fatigue, muscle cramps, dizziness, and dehydration. If you engage in prolonged physical activity or sweat heavily, you may also need to replenish electrolytes.

Are there any risks associated with electrolyte supplements?

While electrolytes are essential, excessive intake can lead to imbalances and health issues. It's important to follow recommended dosages and consult a healthcare professional before consumption.

Can I use electrolyte drinks for hydration?

Yes, electrolyte drinks can be effective for hydration, especially after intense exercise or during hot weather. They can help replenish lost minerals and fluids.

What should I look for in an electrolyte supplement?

Choose a supplement that provides a balanced mix of essential electrolytes (sodium, potassium, magnesium, calcium…) and is free from unnecessary additives or high sugar content.

What are the symptoms of electrolyte imbalance

Symptoms of an electrolyte imbalance can include muscle weakness, irregular heartbeat, confusion, nausea, and severe fatigue. If you experience any of these symptoms, consider consulting a healthcare professional.

Are there any specific electrolytes I should focus on?

The key electrolytes to focus on are sodium, potassium, magnesium, and calcium. Each plays a unique role in bodily functions, so a balanced intake of all is important.

How do electrolytes help with recovery after exercise?

Electrolytes help restore fluid balance and replenish lost minerals, which can speed up recovery time after intense exercise. They also aid in reducing muscle soreness and cramping.

Are there any dietary restrictions that affect electrolyte intake?

Certain dietary restrictions, such as low-sodium or low-potassium diets, can impact your electrolyte intake. It's important to plan your diet accordingly and consult a healthcare professional if you have specific dietary needs.

Can electrolyte supplements interact with medications?

Some electrolyte supplements may interact with certain medications, particularly those affecting kidney function or blood pressure. Always consult your healthcare provider before starting any new supplement.

How can I tell if an electrolyte drink is effective?

An effective electrolyte drink should help you feel more energised, reduce muscle cramps, and improve hydration. Personal experience may vary, so it’s important to find a product that works for you.

Should I take electrolytes before, during or after exercise?

Timing can depend on your activity level. For prolonged exercise, consider taking electrolytes before and during. For recovery, they can be beneficial after exercise to replenish lost minerals.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased directly from our website. They can be used towards any products in our store.

Can I view my order history?

Yes, you can view your order history by logging into your account and navigating to the “Order History” section. This will provide you with details about past orders and their statuses.

How can I use a discount code on my order?

To use a discount code, enter the code in the designated field during the checkout process. The discount will be applied to your order total before you complete your purchase.

Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can assist you as long as the order hasn’t already been processed or shipped.

How do I place an order?

To place an order, simply browse our product selection, choose the items you want, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your order.

What happens if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer service team for assistance.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email to monitor the delivery progress.

What shipping methods do you offer? 

We offer standard shipping for £3.99. Shipping is free when the order is over £50 (no code required). Our shipping policy can be found here.

How long does shipping take?

Express Shipping: 1-3 days
Delivery times may vary based on your location and order date. You can view our shipping policy here.

What is your returns policy?

We do not currently offer returns on our products. However, if you have any concerns please contact our Customer Service team. We do however, offer 14-day money back guarantee. Full policy can be viewed here. 

When will I receive my refund?

We do not currently offer refunds on our products, if you have any concerns please contact our Customer Service team. We do however offer a 14-day money back guarantee. Full policy can be viewed here.

What if I received the wrong item?

If you received an incorrect or defective product, please contact us immediately.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order.